General on-line sales terms of the company LAUFEN CZ s.r.o.

www.laufen-cleanet.com and www.consumables.laufen.com are online shops operated by LAUFEN CZ s.r.o., Id No.: 257 58 691, with its registered office in Průmyslová 709/14, 669 02 Znojmo, Czechia, registered in the Commercial register maintained by the Municipal court in Prague, Section C, file No. 67623 (hereinafter also referred to as „LAUFEN“), by means of which the company LAUFEN CZ offers certain products of the „Laufen“ brand (hereinafter also referred to as the „Online Shop“).

These general sales terms govern the sale, purchase and delivery of the products offered through the Online Shop.

2. THE PRODUCTS

The products marketed by LAUFEN are available at www.laufen-cleanet.com and www.consumables.laufen.com (the „Products“).

For each Product you will find a description of its characteristics, its sales price and, where applicable, the preparation and shipping costs.

3. HOW TO MAKE PURCHASES IN THE ONLINE SHOP

3.1 If you have registered previously, you can use the personal details you already registered to make your purchase. Otherwise, you can register to speed up your future purchases.

You can also proceed to purchase without registering by selecting the „guest“ option.

3.1.1 During the registration process, you need to enter your personal details and the information about your appliance.

You may also enter the details of the installer or technical service that installed the Product. The date of first commissioning of the appliance is compulsory.

Further information about the registration and the guarantee extension is also available at:

https://www.laufen.com/cleanet-warranty-extension

3.1.2 By registering yourself and your appliance, you automatically obtain an additional one-year extension of the guarantee for spare parts that your appliance may need.

This extension is granted by LAUFEN. You will receive an e-mail confirmation after the registration process.

3.1.3 Fields marked with an asterisk (*) are mandatory. Should you fail to provide the required information, LAUFEN may, at its sole discretion, decide not to process your application.

You assure LAUFEN that all the details provided about you are true, valid and up to date.

Data that the buyer provides to LAUFEN upon registration:

Full name or business name: __________________________

Tax ID number: ____________________________________

Address of residence or registered office: ________________

E-mail address: _____________________________________

Device serial number: ________________________________

Commissioning date of the device: ______________________

If the buyer is an individual:

(a) Confirmation that you are of legal age: ____

(b) Do you buy the Products for (i) private / (ii) professional or commercial use?

You assure LAUFEN that the details provided are true.

3.2 Personal data processing

All personal data provided by you shall be treated as confidential and processed in accordance with Regulation (EU) 2016/679 (GDPR) and the LAUFEN Privacy Policy.

(a) The data provided by you upon registration at www.laufen-cleanet.com or via postal mail shall be processed by LAUFEN with the aim of managing, maintaining and improving your relationship with LAUFEN as a user of the Online Shop, including the handling of enquiries and information requests.

(b) Where you have given valid consent for this purpose or where the processing is otherwise permitted by applicable law, LAUFEN or other companies of the LAUFEN Group may process your data in order to provide you with information about products and services, promotions, special offers and other information that may be of interest to you on the basis of the data you have provided to us, your use of the website or the transactions performed through it.

To the extent permitted by applicable law, such communications may be sent by:

• e-mail;
• telephone, including automated calls with pre-recorded promotional or advertising messages;
• SMS or other electronic messages, including MMS, graphic messages, video messages or instant messaging;
• postal mail;
• fax;
• any other equivalent means of communication used by LAUFEN.

You may withdraw the consent you have given at any time. You may also object at any time to the processing of your personal data for direct marketing purposes by sending an e-mail to:

privacy@laufen.com

4. PURCHASING CONDITIONS

4.1 When you select the Products you wish to purchase, you expressly accept the purchasing conditions of this Online Shop.

4.2 During the purchase process, you need to specify the place where you want the Products delivered.

Bear in mind that, for logistics reasons, LAUFEN can only deliver Products within certain European countries and territories. Switzerland, Norway, Germany and the United Kingdom are excluded.

The purchase price of the Products, of which you will be informed after concluding the selection referred to in section 4.3 below, includes the handling costs and shipping to the location specified by you.

4.3 After you have selected the Products that you wish to purchase, the Online Shop will indicate the total purchase price and the applicable VAT.

The price of the Products, including the applicable VAT, must be paid using one of the payment methods offered via Shopify, including PayPal and credit card.

After making the payment, you will receive an e-mail from LAUFEN confirming its receipt.

4.4 The sales contract is concluded only when you receive an e-mail from LAUFEN accepting your order.

LAUFEN shall not definitively collect the amount for the purchased Products before accepting the order.

If LAUFEN is unable to accept your order, you will be informed by e-mail and any amounts already paid will be reimbursed to you at no additional cost.

4.5 You shall receive the purchased Products at the location indicated by you within 7 days after LAUFEN has accepted your order.

You will receive the corresponding invoice or other proof of purchase together with the Products.

4.6 After receiving the Products, we recommend that you examine them carefully to ensure that they are in good condition, that the correct Products have been delivered and that the quantity delivered is correct.

Should you find a fault or a lack of conformity, the delivery of an incorrect Product or an error in the quantity of Products delivered, please inform LAUFEN as soon as possible and, if possible, within 3 days after delivery, using the corresponding section of the Online Shop or by sending an e-mail to:

product.support@cz.laufen.com

Please describe the fault, the lack of conformity or the error found with a reasonable amount of detail.

The above period of 3 days does not limit or affect the legal guarantee of conformity or any other mandatory rights of the consumer under applicable law.

If the fault or error is attributable to LAUFEN, LAUFEN shall bring the Product into conformity free of charge within a reasonable time, in accordance with section 5 and applicable law.

4.7 The following conditions apply to the withdrawal from the purchase and the return of the purchased Products:

(a) The consumer's statutory right of withdrawal cannot be refused merely because the Product has been unpacked, examined or tried out.

The consumer is only liable for any diminished value of the Product resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the Product.

This is without prejudice to the cases in which the right of withdrawal is excluded under applicable law.

(b) If you cancel the purchase of the Products before LAUFEN has accepted your order, such cancellation shall not incur any costs.

(c) If you withdraw from the purchase after LAUFEN has accepted your order, LAUFEN will process the withdrawal free of charge. However, you will bear the direct cost of returning the Products to LAUFEN, unless LAUFEN must bear these costs under applicable law.

(d) Right of withdrawal / return of goods

If you are acting as a consumer, you have a period of 14 calendar days to withdraw from the contract without giving any reason and without penalty.

The period starts on the day on which you, or a third party other than the carrier indicated by you, acquire physical possession of the last Product of the order.

In accordance with Article 11a of Directive 2011/83/EU, as amended by Directive (EU) 2023/2673, you may also exercise your right of withdrawal during the withdrawal period through the online withdrawal function made available on the website and labelled “Withdraw from contract here” or an unequivocal equivalent.

The online withdrawal function permits you first to submit a withdrawal statement, informing LAUFEN of your decision to withdraw and providing your name and the order or contract details needed to identify the purchase.

You must then confirm the statement by activating the confirmation button labelled “Confirm withdrawal” or an unequivocal equivalent.

LAUFEN will send you an automatic acknowledgement of receipt by e-mail without undue delay, including the content of your statement and the date and time of its submission.

As an alternative, you may send the completed withdrawal form or another unequivocal statement of your decision to withdraw from the contract by e-mail to:

product.support@cz.laufen.com

or by post to:

LAUFEN CZ s.r.o.
Průmyslová 709/14
669 02 Znojmo
Czechia

If the Product being returned is part of a purchase of several Products which, as a whole, benefited from a discount or promotion, the refund will be determined taking into account the conditions of that discount or promotion and the mandatory provisions of applicable law.

In the event of withdrawal, LAUFEN will reimburse all payments received from you in connection with the purchase, including, where applicable, the delivery costs corresponding to the least expensive standard delivery method offered by LAUFEN.

The reimbursement will be made without undue delay and in any event no later than 14 days from the day on which LAUFEN is informed of your decision to withdraw from the contract.

Unless LAUFEN has offered to collect the Products itself, LAUFEN may withhold the reimbursement until it has received the Products back or until you have supplied evidence of having sent them back, whichever is the earliest.

The reimbursement will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise and provided that you do not incur any additional costs as a result.

The direct costs of returning the Products shall be borne by you, unless LAUFEN has agreed to bear them or has not informed you beforehand that you have to bear them.

(e) After the statutory withdrawal period has expired, the Products may only be returned if this has been expressly accepted by LAUFEN, without prejudice to any other rights you may have in the event of a lack of conformity.

5. LEGAL GUARANTEE OF CONFORMITY

All Products purchased by consumers through the Online Shop are covered by the legal guarantee of conformity of at least 24 months and by the other rights provided by applicable consumer protection law, including the rules deriving from Directive (EU) 2019/771.

The exact duration and scope of the legal guarantee depend on the mandatory provisions applicable to the consumer.

The legal guarantee of conformity and the other mandatory rights of the consumer cannot be excluded or limited by these terms.

If a Product lacks conformity, the consumer is in principle entitled, as primary remedies, to choose between repair and replacement of the Product, unless the chosen remedy is impossible or would impose disproportionate costs taking into account all circumstances.

Repair and replacement shall be provided free of charge for the consumer, within a reasonable time and without significant inconvenience to the consumer.

The costs necessary to bring the Product into conformity, including, where applicable, postal, transport, labour and material costs, shall be borne by LAUFEN in accordance with applicable law.

Before bringing the Product into conformity, LAUFEN will inform the consumer of the right to choose between repair and replacement and of any extension of the applicable guarantee period.

If repair or replacement fails, is not completed within a reasonable time, is impossible or disproportionate, or the lack of conformity persists, the consumer may, under the conditions laid down by applicable law, be entitled to a proportionate reduction of the price or to the termination of the contract.

Where the consumer chooses repair as the remedy to bring the Product into conformity, LAUFEN grants a one-time extension of the applicable guarantee period by 12 months, without prejudice to any more favourable rights or periods provided by applicable mandatory law.

6. APPLICABLE LAW / OUT-OF-COURT DISPUTE RESOLUTION

These general sales terms shall be governed and construed in accordance with the laws of the Czech Republic.

However, where the buyer is a consumer, this choice of Czech law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the country of his or her habitual residence which would apply in the absence of a choice of law under the rules of the European Union on the law applicable to consumer contracts.

In accordance with Section 14(1) of Czech Act No. 634/1992 Sb., the Consumer Protection Act, as amended, we hereby inform you of your right to out-of-court settlement of any consumer dispute with LAUFEN CZ s.r.o.

The competent entity for out-of-court resolution of consumer disputes in the Czech Republic is:

Česká obchodní inspekce (Czech Trade Inspection Authority), www.coi.cz

LAUFEN CZ s.r.o. will cooperate in out-of-court dispute resolution proceedings to the extent required by applicable mandatory law.

If you are a consumer residing in another EU Member State, you may also have access to the assistance or out-of-court dispute resolution mechanisms available in your country of residence. For a cross-border dispute concerning a purchase from LAUFEN CZ s.r.o., you may request information and assistance free of charge from the European Consumer Centre of your country of residence.

A list of recognised out-of-court dispute resolution entities is available on the European Commission's website.

Model withdrawal form